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Our product is used by millions, and our design team plays a critical role in making it world-class.\u003C/p>\n\u003Ch3>Why you should join Intercom today\u003C/h3>\n\u003Cp>AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.\u003C/p>\n\u003Cp>This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.\u003C/p>\n\u003Cp>At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. 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We need a maker, a doer, a leader in craft.\u003C/p>\n\u003Cp>If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.\u003C/p>\n\u003Ch3>Must Have Experience\u003C/h3>\n\u003Cp>We’re looking for \u003Cstrong>a world-class IC designer\u003C/strong> who:\u003C/p>\n\u003Cul>\n\u003Cli>Has \u003Cstrong>shipped\u003C/strong> complex, high-quality \u003Cstrong>software products.\u003C/strong>\u003C/li>\n\u003Cli>Designs \u003Cstrong>for multiple surfaces\u003C/strong>—desktop, mobile, chat interfaces, AI first and emerging experiences.\u003C/li>\n\u003Cli>Balances \u003Cstrong>speed and detail\u003C/strong>—knows when to \u003Cstrong>move fast\u003C/strong> and when to \u003Cstrong>obsess over the last 1%\u003C/strong>.\u003C/li>\n\u003Cli>Thinks \u003Cstrong>end-to-end\u003C/strong>—from big-picture \u003Cstrong>systems thinking\u003C/strong> to the smallest interaction detail.\u003C/li>\n\u003Cli>\u003Cstrong>Understands engineering\u003C/strong> and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).\u003C/li>\n\u003Cli>\u003Cstrong>Has taste.\u003C/strong> You know what great design looks and feels like, and you push to get there.\u003C/li>\n\u003Cli>Can \u003Cstrong>tell a compelling story\u003C/strong>—articulating your decisions with clarity and conviction.\u003C/li>\n\u003Cli>Operates with \u003Cstrong>agency, ownership, and autonomy\u003C/strong>—doesn’t wait to be told what to do.\u003C/li>\n\u003C/ul>\n\u003Ch3>Who This Role Is Not For\u003C/h3>\n\u003Cp>This role is \u003Cstrong>not\u003C/strong> for you if:\u003C/p>\n\u003Cul>\n\u003Cli>You prefer \u003Cstrong>strategy, research or system design\u003C/strong> over execution—this is a \u003Cstrong>craft-heavy role\u003C/strong>.\u003C/li>\n\u003Cli>You need \u003Cstrong>a lot of direction or structured processes\u003C/strong>—you should thrive in open-endedness and ambiguity.\u003C/li>\n\u003Cli>You \u003Cstrong>don’t obsess over details\u003C/strong>—we’re looking for someone who sweats the pixels.\u003C/li>\n\u003Cli>You primarily work on \u003Cstrong>marketing sites\u003C/strong>—this role is about designing deep, \u003Cstrong>functional\u003C/strong> software experiences.\u003C/li>\n\u003C/ul>\n\u003Ch3>Day-to-Day Responsibilities\u003C/h3>\n\u003Cp>\u003Cstrong>What you’ll be doing:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Owning\u003C/strong> end-to-end design for \u003Cstrong>high-impact product areas\u003C/strong> from concept to execution.\u003C/li>\n\u003Cli>Defining \u003Cstrong>new interaction patterns and design paradigms\u003C/strong> for Fin, our automation, and AI-powered tools.\u003C/li>\n\u003Cli>\u003Cstrong>Sketching, prototyping, and testing\u003C/strong> ideas at different fidelities to validate decisions.\u003C/li>\n\u003Cli>Working closely with \u003Cstrong>engineers and PMs\u003C/strong> to define problems, move quickly, and deliver high-quality solutions.\u003C/li>\n\u003Cli>Maintaining \u003Cstrong>high standards of craft\u003C/strong> while balancing speed and execution.\u003C/li>\n\u003Cli>Contributing to \u003Cstrong>design culture\u003C/strong>—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.\u003C/li>\n\u003C/ul>\n\u003Ch3>What Success Looks Like\u003C/h3>\n\u003Cp>You’ll know you’re successful if:\u003C/p>\n\u003Col>\n\u003Cli>\u003Cstrong>You’ve raised the design bar.\u003C/strong> Your work is referenced as an example of \u003Cstrong>exceptional craft and taste.\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>You’ve shipped product with major business impact.\u003C/strong> The areas you own are \u003Cstrong>visibly better because of you.\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>You operate autonomously.\u003C/strong> You don’t need direction—you \u003Cstrong>see what needs to be done and do it.\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>Engineers love working with you.\u003C/strong> Your designs are \u003Cstrong>considered, clear, and easy to implement.\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>Your peers trust your judgment.\u003C/strong> When you push for quality, people listen.\u003C/li>\n\u003C/ol>\n\u003Ch3>Interview Process\u003C/h3>\n\u003Cp>We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. \u003C/p>\n\u003Ch3>Ready to build something great?\u003C/h3>\n\u003Cp>If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.\u003C/p>\n\u003Ch3>Benefits \u003C/h3>\n\u003Cp>We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u003C/p>\n\u003Cul>\n\u003Cli>Competitive salary, annual bonus and equity\u003C/li>\n\u003Cli>Regular compensation reviews - we reward great work!\u003C/li>\n\u003Cli>Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.\u003C/li>\n\u003Cli>Generous paid time off above statutory minimum\u003C/li>\n\u003Cli>Hybrid working\u003C/li>\n\u003Cli>MacBooks are our standard, but we also offer Windows for certain roles when needed.\u003C/li>\n\u003Cli>Fun events for employees, friends, and family!\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Hybrid\u003C/p>\u003Cdiv >\u003Cp>\u003Cstrong>Policies \u003C/strong>\u003C/p>\n\u003Cp>Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u003C/p>\n\u003Cp>We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our \u003Ca target=\"_blank\" rel=\"nofollow\" href=\"https://www.intercom.com/careers\">core values\u003C/a>.  \u003C/p>\n\u003Cp>Intercom values diversity and is committed to a policy of Equal Employment Opportunity. 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